ILORA MACHINERY (Myitem.in) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been shipped or communicated to the vendors/merchants and they have initiated the process of shipping them. and

ILORA MACHINERY (myitem.in) does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

OR

We accept returns and exchanges for both defective and non-defective products under the following conditions:

  • Condition: Items must be in new or slightly used condition, with all original tags, accessories, and packaging intact.
  • Window: Requests must be initiated within 10 days of delivery.

Exceptions:
Certain products marked as “Non-Returnable” on the product description page are not eligible for returns or exchanges.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the ILORA MACHINERY (Myitem.in), it’ll take 3-5 Days days for the refund to be processed to the end customer.

Need help?

Contact us at {customercare.myitem.in@gmail.com or customercare@myitem.in} for questions related to refunds and returns.